Kirpi Soft
LOADING...
Home Page / Our Agency Services /KİRPİ SOFT Call Center

We Take Orders,
Mind your business!

Don't panic when the phone rings while you're busy. You forward your number to us, we answer the incoming call. We receive the order quickly, whether you have a single shop or dozens of branches, we instantly send the order slip to the printer of the branch where it will be prepared. You focus on your kitchen, we handle the communication and forwarding of the order.

When the Phone Rings, We Answer It!

Call Center

Don't Confuse Orders, Don't Let Customers Miss!

We Answer the Phone

  • You forward your number to us,We open the call on behalf of your company.
  • We tell you the brand name, we take the order completely, we provide service under your name.
  • We receive the order in full and immediately forward it to your branch through the system.

You focus on your business, we take care of the customer on your behalf.

What If the Customer Has Called Before?

  • If it is registered in the system, we recognize it automatically; if not, we save it immediately.
  • Address, past orders and notes appear on the screen automatically.

There Can Be One Branch, There Can Be Ten Branches

We receive orders quickly, whether you have a single shop or dozens of branches, We instantly send the order slip to the printer of the branch where it will be prepared.

We Received an Order, What Then?

Orders Are Printed Automatically

Every order that falls into the system,sent directly to the printer along with customer notes.
Whichever branch the order belongs to, a receipt is instantly printed on the printer of that branch.
The staff in the kitchen looks at the receipt and starts preparing the order.

  • You don't need to write anything manually on the printer
  • Customer address, payment information and special notes are included in the voucher.
  • When there is a cancellation or correction, a new receipt will be automatically received.

So your kitchen only looks at the plug, it doesn't mess things up.

Is There a Fix? Has it been cancelled?

If the customer wants to add something later, we send a correction slip.
If the order is cancelled, the cancellation slip is immediately sent to the branch from the system.
Everything is recorded, no confusion.

KİRPİ SOFT Order Management System

All Orders Are Collected in the Order Management System.

KİRPİ SOFT Order Management System allows you to easily manage all your orders on a single screen.

Integration Orders Also Appear.

Trendyol Yemek, Getir, Yemeksepeti and Migros Yemek orders are instantly transferred to the system.

No Need to Check Each Platform Separately

You can practically manage all your digital order channels from a single panel.

Orders received by phone are not processed by us.

When the customer calls your restaurant, our call center takes the order and it appears in the order management system.

KİRPİ SOFT Courier Tracking System:
Optimize Your Delivery Processes

KİRPİ SOFT Courier Tracking System is an innovative solution that enables courier companies to manage their delivery processes in a modern, fast and error-free manner. It facilitates order tracking and maximizes operational efficiency by offering seamless integration with industry-leading POS systems.

Advantages

  • Viewing Orders on the Map Manage orders with instant map tracking and determine the most appropriate route.
  • Order Management See incoming orders instantly, follow courier stages, reduce errors.
  • Automatic Courier Assignment Automatically assign orders based on courier location and increase operational efficiency.
  • Break/Accident Notifications Track courier statuses in real time and avoid delays.

FREQUENTLY ASKED QUESTIONS

Customer calls reach the KİRPİ SOFT call center. The system automatically directs the call to the most appropriate operator. The operator records the order and the order is instantly transferred to the restaurant management system. Thus, the process proceeds quickly, accurately and smoothly.

No, KİRPİ SOFT's smart routing and real-time integration features eliminate problems such as redirection to the wrong branch, order confusion or delay.

Yes definitely! KİRPİ SOFT uses advanced security protocols to protect customer data and all data is stored securely.
QUICK CONTACT

Start a Project Now

The vision you need to carry your brand to the future digitally is here. Fill out the form, and we'll create a custom strategy with our expert team on the same day.

Security Check: 0 + 0 = ?
SYS_ID: REF_CORE_v2.0
DAT_STREAM: ACTIVE
LOC: STACK_7
AUTH: VERIFIED

REFERENCES

We have shaped the digital vision of more than 500 brands. Excellence begins with the right Software Solutions.

KIRPI_SOFT_CORE
2024_ESTABLISHED